2FA Not Working for Ring on iOS 18.1 – Invalid or Expired Code in Password App
I’m having an issue with Two-Factor Authentication (2FA) on the Ring app (version 5.78.0) for iOS 18.1. After entering my email and password (using the iOS Password app for password management and 2FA), I’m prompted for the verification code. However, after entering the code, I get an "invalid or expired code" error. Details: iOS Version: 18.1 Ring App Version: 5.78.0 Problem: The verification code never works after entering the credentials, even though it’s correct. Steps Taken: Restarted iPhone, reinstalled Ring app, and confirmed email/password work fine via the browser.
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07-11-2024 12:15:04
Responses (3)
- U
Hi @Tom_Ring I've tried both Wi-Fi and cellular data, and I'm not using a VPN. I switched from text verification to the iOS Passwords app for 2FA, which works for all apps except Ring. Now, I can't log into my account. I'm posting from my partner's account since I can't access mine. It's frustrating not being able to log in, despite having the correct email and password. I've also posted in the iOS community, but no one seems to be responding. I have attached a video reference for you.
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10-11-2024 11:37:29
CHi @user_a604b2. Thank you very much for including that screen recording. I've passed this along to our team to take a look. If we need more information, we'll respond here to let you know.
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12-11-2024 12:19:26
- C
@user_a604b2 It looks like that screen recording actually shows the login process for Ring.com and not the Ring app. Does this same issue happen on the Ring app?
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19-11-2024 02:11:09
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- U
I can't even log in since I updated to iOS 18.1! The app just takes me to a blank page.
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02-12-2024 08:03:41
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CHi @user_810c8f. Make sure you've updated your Ring app to the latest version, and turn off any VPNs on your phone. The Ring app is not compatible with the use of a VPN.
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03-12-2024 08:36:31
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Tom_Ring
Hi @user_a604b2. When this happens, are you on WiFi or cellular data, and is there an active VPN? If possible, can you share a screen recording of this happening? You can block out any sensitive information.
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08-11-2024 02:35:37
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