24-Hr Locked Account after wrong password attempts

I just signed up with Ring a month ago, and today accidentally managed to get locked out of my account by incorrecting inputting my password 3 times. In calling customer support for help, I’m told that for the next 24 hours there is nothing anyone can do to get me back into my Ring device. This alone will make me reconsider buying another Ring product. What good is this security device if Ring can’t re-verify me over the phone and let me back into my monitoring capabilities, leaving me unable to utilize the product for a full day?