Ring Alarm
When will my Insurance Certificate update with Fire?
Hi, I bought a ring alarm system for my homeowner's insurance. Little did I know, I needed fire monitoring so after I installed my ring alarm system I ordered the Alarm Smoke & CO Listener. I have had the new listener installed for over a week now and my Insurance Certificate still does not have fire added to it. Any ideas when/how that will get updated as the deadline for my homeowner's insurance is approaching. Thanks!
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29-02-2020 10:24:20
Responses (3)
- F
I’m curious about the same thing. Did you ever figure this out or get a response from Ring?
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20-05-2020 09:00:25
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DYes, I needed to buy [https://shop.ring.com/products/alarm-smoke-co-listener](https://shop.ring.com/products/alarm-smoke-co-listener) and add it to my system for fire to show on my insurance certificate.
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20-05-2020 09:10:58
TI'm at a loss. In your original post you said you already had the smoke and co listener ?
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22-05-2020 04:27:21
DYeah I believe I had to call customer service so they could update it for me.
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22-05-2020 05:53:31
JCould the First Alert Z-Wave smoke/CO alarm also generate the fire certificate?
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08-09-2020 05:11:25
MGood question, @JasonZh! The First Alert Smoke/CO will indeed add the Fire/Smoke verbiage to the certificate. There are a couple of ways in which you can retrieve the insurance certificate. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360048711732-How-to-get-a-professional-monitoring-certificate-for-your-insurance-company) for instructions on both methods (app/ browser). If the fire verbiage does not show despite having the Smoke/ CO setup, registered, and are subscribed to Protect Plus for professional monitoring, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I hope this helps! :)
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08-09-2020 07:21:21
- J
I'm setting up Ring alarm with First Alert Z-Wave Smoke/CO Alarm. Do I get fire alarm certficate for my insurance company with First Alert alarm? Or do I have to buy Ring's smoke and CO alarm in order to get that certificate?
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08-09-2020 05:09:16
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Eagle328
You'd have to call customer service. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)
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01-03-2020 02:36:48
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