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What to do when I am trying to request a device transfer but I keep getting a message connection issues try again later
app-settings
cs-support
What to do when I am trying to request a device transfer but I keep getting a message connection issues tr?y again later.
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11-08-2022 12:03:28
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Caitlyn_Ring
Hi @user30058. Make sure your Ring app and your phone's OS are fully updated to ensure you have all of the latest features available. You can read more on mobile device compatibility in our Help Center article [here](https://support.ring.com/hc/en-gb/articles/4812209807124-Mobile-device-compatibility-and-the-Ring-app). Additionally, ensure that you have a stable wifi or cellular connection on your phone when trying to complete this [device ownership request](https://support.ring.com/hc/en-gb/articles/360038010351-I-would-like-to-take-over-or-change-ownership-of-a-Ring-device). If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-08-2022 18:51:42
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