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Unable to activate professional monitoring
professional-monitoring

Hello, Tried to activate professional monitoring but I got an error “our system is experiencing a delay”. The same message for around 3 months. ![image|647x500](upload://6mcRIKwbDm2l2vhlO6AII20ZoJ9.jpeg)

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09-04-2021 01:36:56

Responses (1)

  • C

    Hi @Karm22. Make sure the Ring App and your phone's OS are fully updated. Additionally, you can try to set it up on a different smartphone or tablet if you have one available. If this concern still persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look for you and make sure your Professional Monitoring gets set up. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

    0

    12-04-2021 08:06:44

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