The ring notification is not working on iPhone11

Upgraded iphones to iphone 11 for my wife and myself and now she doesn't get any ring on her phone when the doorbell is activated.I've tried comparing her phone with mine and I think I see the problem but can't seem to fix it.When I compare Front Door device page the Ring and Motion Alerts are not turned on. I've tried turning them both on but it always says to allow Notifications . It says to go to Settings\>Ring\>Notifications. I already have the Notifications turned on so I'm at a loss on what to do next. Any help would be appreciated.Thanks