Tamper on all devices after battery change

Question

I have a generation one Ring system and I recently changed the batteries on all my devices.  There was no issue putting the cover back into place and the battery change was unremarkable, but I can't get the 'tamper' to clear or find a place to do it.  The 'tamper' is active on all of my motion sensors and my magnetic door sensors.

Caitlyn_Ring · Answer

Hi @jajanes. The tamper notification indicates that the cover is not snapped fully into place on your Contact Sensors and Motion Detectors. I'd recommend going back to each device and ensuring that the cover is firmly snapped into place. That should clear the tamper notification. If it doesn't, try resetting one of your Sensors using the steps [here](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices), and then set it back up in the Ring app. If this issue persists after trying that, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Ring Alarm

Tamper on all devices after battery change

Didn't find an answer ?