Ring Alarm
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System Updates
cs-support
base-station
I noticed yesterday that everytime I reboot the Base Station, it tells me it is updating, and is taking about 5 minutes to reboot. I rebooted it 9 times, and it stated all 9 times it is updating. I get the feeling it isn't updating, or it thinks it needs to update and already has. Anyone else have this happening?
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20-06-2022 21:14:53
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Caitlyn_Ring
Hi @e6e513a555f1137c93cfac1096368b. Any firmware or system updates should only take around 10 to 15 minutes. If you're experiencing an update lasting much longer than that, or it's not completing at all, please follow up with our support team so they can take a closer look at your account and walk you through any applicable troubleshooting steps. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-06-2022 18:33:28
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