Sound on my Keypad was going and is now gone
About a week ago when I'd key in the buttons on my Keypad it started sounding kind of fuzzy and different. The beeps from pressing keys and the "home and armed" or "disarmed" would come through distorted (picture a robot fighting to stay alive in a movie). After about a day or two, the sound completely stopped on my Keypad. Buttons still click in the code and it still works, but the sound stopped. I tried charging it, but it was almost fully charged; and the firmware says it's all up to date. Anyone else have this issue and if so, how'd ya fix it??
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23-07-2019 01:58:18
Responses (17)
- L
Just ran into the same problem. The sounds was fuzzy and now doesn't work. The unit is only a few months old.
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22-12-2019 07:51:37
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- M
Hey neighbors! For Keypad audio concerns, checking the volume setting in your Ring app will be the best first step. Try also unplugging the Keypad and plugging back in. As it looks like most have attempted the above steps and more, the next best step will be to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch).
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08-01-2020 05:10:51
- C
The same exact thing happened to me. After adjusting the volume settings in the app did not help, I contacted Ring Support; we removed the device from the app, did a factory reset, and added the device back and it still did not work. Ring is sending me a replacement keypad, no charge (with Ring+, you get extended warranty with no expiration). Overall, Ring is the greatest!
•1
09-02-2020 05:26:54
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abqnm
Call support for a replacement. There isn't anything you can do to fix it. It's a blown speaker.
5
23-07-2019 01:24:07
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