SmartLock Kwikset 888 Connects but doesn't work
Hi, I just installed my alarm today and I have a Kwikset 888 Smart Lock that I was able to pair successfully. Things start failing during setup when it failed to copy my usercode onto the lock. I oped out to skip doing that and the status of the lock on my device list is "Unknown". At that point, it fails to lock/unlock through the app. I just added the codes manually to the lock, but it's not connected with my Ring alarm :( Help?!
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13-02-2020 05:54:11
Responses (2)
- G
Unfortunately, no. I only got that 1 semi-generic reply from the Ring community rep and that's it. I'm still cannot use the my smart lock with Ring and have tried everything.
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03-05-2020 02:26:18
MI had the same issue moving from Vivint to Ring. Called Ring and they alerted me to the anti-theft setting on your Kwikset lock. The lock needs to be excluded from the old Vivint system. I had the same issue - when the lock is programmed to connect to your Vivint system, it activates the anti-theft feature that is not reset with the factory reset. I had to call Vivint and they walked me through removing the device. and turning the anti-theft setting off. A major pain but the lock now works with my Ring.
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07-06-2020 01:54:28
LI got exactly the same issue. @mpp414, can you describe the steps you did to turn the anti-theft setting off? Thank you everyone for your tips.
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05-07-2020 10:56:47
- G
Yes, thank you so much for the pointer. My lock works now! I finally had a chance to go back to my old house where I had the Vivint Hub. What I did is removed it from the system completely rather than just turning anti theft off and that did the trick as well. ( @Lopezfam33 it was something like Admin panel - > Devices - > Z-wave - > Remove node) I noticed that there was an Anti theft option in the admin menu as well but because I had factory reset the lock, this wasn't going to work for me.
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06-04-2021 12:42:37
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Motortendy33
Im in the same boat. Everything works with the app but the door locks.
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01-05-2020 08:38:01
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