Responses (2)

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Motortendy33

Im in the same boat. Everything works with the app but the door locks.

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01-05-2020 20:38:01

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gabosom

Unfortunately, no. I only got that 1 semi-generic reply from the Ring community rep and that's it. I'm still cannot use the my smart lock with Ring and have tried everything.

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03-05-2020 14:26:18

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mpp414

I had the same issue moving from Vivint to Ring. Called Ring and they alerted me to the anti-theft setting on your Kwikset lock. The lock needs to be excluded from the old Vivint system. I had the same issue - when the lock is programmed to connect to your Vivint system, it activates the anti-theft feature that is not reset with the factory reset. I had to call Vivint and they walked me through removing the device. and turning the anti-theft setting off. A major pain but the lock now works with my Ring.

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07-06-2020 01:54:28

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Lopezfam33

I got exactly the same issue. @mpp414, can you describe the steps you did to turn the anti-theft setting off? Thank you everyone for your tips.

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05-07-2020 22:56:47

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gabosom
Yes, thank you so much for the pointer. My lock works now! I finally had a chance to go back to my old house where I had the Vivint Hub. What I did is removed it from the system completely rather than just turning anti theft off and that did the trick as well. ( @Lopezfam33 it was something like Admin panel - > Devices - > Z-wave - > Remove node)I noticed that there was an Anti theft option in the admin menu as well but because I had factory reset the lock, this wasn't going to work for me.
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06-04-2021 12:42:37
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