Shipping delays

So I’ve actually reached day 30 of my order sitting in my dashboard saying it’s “processing”. Is this normal for Ring when comes to deliveries? If yes then why say at time of ordering that the order will ship within 24-48 hours? Also before someone says “have you contacted customer service or logistics?” I’ve done that many times and keep getting asked to wait another week from each representative each week. I’m at wits end and feel the only option is to demand a refund or file a dispute with my bank credit card. Here’s a suggestion for Ring, don’t charge customers credit cards until you are ready to ship with available stock 🙄