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Shared user not getting push notifications
I have setup a ring alarm with some contact sensors and created a shared account for my wife.My app gets all the push notification for contact closure open/close but my wife's app does not.My wife does get notifications if the base station powers off/ onI tried logging into the app on my wife's device and disabling/enabling all the push notification setting.are there any other steps I can to troubleshoot to get this working?Regards,
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27-04-2022 20:21:57
Responses (2)
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20-06-2023 22:58:48
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Caitlyn_Ring
Hi @Ransom1337. Make sure the Open and Close Alerts are on for the sensors that you'd like to receive notifications for. You can also find information on troubleshooting notifications for iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-Apple-iOS-Devices) and for Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). I hope these troubleshooting tips help! :)
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28-04-2022 15:40:12
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