‎Sensors stuck in test mode

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C

craggus2000

Sensors stuck in test mode

motion-detector

alarm

troubleshooting

I have recently setup my Ring Alarm, and have 4 motion detectors (2nd gen). All is working fine, apart from 2 of the motion detectors are stuck in test mode. When ever I log in to the app, or the website, it tells me they are still in test mode. Selecting to end the test mode doesn't work. Can someone pleae advise? Many thanks

2517 •

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04-01-2022 04:52:39

Responses (4)

V
Vakeda
Try removing the batteries for a minute and re-installing sensor.
2
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04-01-2022 07:04:47
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AU
A-unique-IDD1010
Same thing happened to me. Removing the batteries worked.
1
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13-02-2022 06:18:32
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C
Caitlyn_Ring
Hey neighbors, I'm glad you were able to resolve this. If anyone experiences their Motion Detector being stuck in Test Mode, first try removing the battery for a moment to power cycle the Sensor. If that doesn't work, try [resetting](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices) your Motion Detector and then adding it back using the steps under Set Up a Device. I hope this helps! :)
0
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20-12-2022 09:53:06
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C
Caitlyn_Ring
0
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20-12-2022 09:53:15
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