Ring Edge recordings not working well
Hi, Installed the ring alarm pro late last week. I changed a couple of my cameras to the local storage for recordings... One is a spotlight cam mount. the RSSI is around -45. I have noticed when I have the recordings set for local storage, they do not play or play a black screen. There is sound, just no video. The camera snapshots are all showing but when it gets to a video, it plays as a black screen. I have a new Samsung Evo 512gb card in the base station. When I switch the camera back to saving to ring, the recordings are all fine that are recorded there. I am on an iOS 15.1 device with the most recent ring app. Any thoughts?
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09-11-2021 06:21:44
Responses (3)
- C
HI Marley_Ring... one thing I have noticed... when I use the view of my motion detected and person, etc, when I slide through events, at night, all events seem to show but during the day, many motion events show as a black screen, then it goes back to the snapshots (those are fine). Live view is always fine. The sound is still there when I let them play and if I go to the web interface on my computer and try to share them, they seem to save with my video. Again, it seems to only happen on the one spotlight camera mount (2nd gen).
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12-11-2021 03:28:34
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- U
I have exact same issue. Same video settings as described above. No issues with local video playback with 1st gen cam. My ring doorbell pro 2 and spot cam 2nd gen. No issue with spot cam 1st gen and ring stick, and other 1 st gen devices.
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18-12-2021 08:52:35
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chrisrose98
It's a spotlight cam 2 - it should be eligible. No end-to-end encryption, sd card not encrypted. Yes, it's subscribed Cameras all say the firmware is up to date. that being said, I believe the alarm pro did a firmware update last night. It still is not allowing me to view the recorded feed (motion detected, person detected) but shows the screenshots that are taken throughout the day and night. Also, my stick-up came, 3rd generation, does seem to work.
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10-11-2021 05:28:21
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