Ring Door Sensor Battery Drain

Question

I bought my Ring Security system 5 months ago and its been great so far. My Garage door sensor however is draining a lot of battery. Its currently on its 3rd set of Duracells in 5months and its becoming an issue. The door gets used at the most 5-6 times a week and its less than foot distance with the base station with a direct line of sight. I have reset it  multiple times and haven't noticed any changes. Is it just a faulty sensor? If so, how do claim a new one

Brad · Answer

You call support.  If they agree it is defective, then it goes from there.  But they are going to want to troubleshoot with you first.

Caitlyn_Ring · Answer

Hi @prem. Just like @Brad mentioned, calling support here is definitely a good call. You've done a few basic troubleshooting steps that I would have recommended and noticed no change, so our support team can run through more in-depth troubleshooting with you to determine if a replacement is needed. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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Ring Door Sensor Battery Drain

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