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RIng Customer Support
Is anyone else having trouble with Ring Customer Support and getting a warranty replacement with their RIng Protect Plus Plan? I called in because I have a defective Chime and Keypad and got a rep in the Philippines who worked with me for 26 minutes and then said they needed to transfer me to another department for assistance and of course, I was transferred and dropped. So I called back in and once again got another rep in the Phillipines and when I tell them the steps I already went through, they told me they need to verify them again as there are no notes on my account. So after another 15 minutes, I am transferred to Ring Alarm Support and after 38 minutes, I am partially taken care of with one item being replaced and another item being escalated to a 3rd department. 79 minutes wasted time and I still have to call back in to get my keypad taken care of.Is Support this bad for anyone else?TR
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16-03-2021 22:57:02
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windracer
I've had one warranty replacement of a contact sensor so far, I've been a Ring Protect subscriber for two months. I had a false alarm wake everyone up at 3 in the morning three weeks ago due to a sensor that was going crazy with tamper alerts. I spent 30 minutes on the phone with support (again, this was 3am my time) and the rep was very helpful assisting with troubleshooting before he placed a warranty replacement order. So it was all with one person and took maybe an hour total on the phone. My only complaint (other than being awoken by a false alarm at 3am) was that it took 5 days for the replacement sensor to arrive. I figure with Ring being owned by Amazon they should ship 2-day Prime.
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17-03-2021 02:48:31
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