Ring base station won't turn on

Yesterday we purchased a brand new Ring security system, we plugged it in with the included charging cable into the wall overnight, and the next day we tried to pair it with my phone. No matter how many times we pressed the pairing button or reset the unit, it would not light up anywhere except for the one power LED orange and red when we reset it. It was also plugged into the router with the included ethernet cable however the internet LED would also not illuminate. After removing the battery and trying again after a couple minutes it still would not do very much.