Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
Ring Base Station permanently offline after new installation
Hi!I'm having huge problems setting up a new Ring Alarm Base Station. The installation seems to work ok. It connects to my LAN but checking the device in the Ring App it reports to be offline.I have tried just about everything but it's impossible to get it online. I've tried connecting to 2.4G WiFi, 5G WiFi, Ethernet, My neighbors WiFi, 2 different routers, 2 different ISP's. Everytime it connects successfully but still reports to be offline in the Ring App. Factory reset doesn't help. Reinstalling the Ring App doesn't help. I can ping the base station and it responds so it's definitly connected to the router.I have a Ring Doorbell with a chime and an outdoor camera that all works fine.It's impossible to unregister it to restart the installation from the beginning since it's offline. ('Failed to unregister...')It's also impossible to add a new security device to the station. Button in the App doesn't respond.Any ideas how to solve the problem? If not I will have to return the whole package to the store.Cheers,Gert
2238 •
0 •
6 •
30-08-2020 12:41:02
Responses (2)
- G
Finally I got everything working :smiley: Ring Support help me out. Thanks a lot! The problem was that the base station was added to my Ring account (and added to the Ring App) during installation but the registration had for some reason failed. The effect of this was that it was put in offline mod
•2
31-08-2020 18:31:48
- A
Hello. I am having the same problem but with the difference thst my alarm was installed in October 2021 and was working just fine until 3 days ago when it went offline in the app and I can't get it to show again as online. The system works fine with the keypads, activates properly... I've reset routers, eero, signed out back in and nothing. My many cameras and 2 doorbells all work fine. I will try calling customer support. 
•0
07-06-2022 20:22:49
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Boone
Hi @Gert ,It sounds like you've been making a very good effort in attempting multiple troubleshooting methods already, but without success. I'm sorry to hear that. Now it looks like you should really call Ring Support directly for their help.[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope they can fix your situation :)
1
30-08-2020 22:47:31
•