D
Ring at home app not connecting to base station
alarm
cs-support
Hi all, My Ring app has suddenly stopped connecting to my Base Station/dashboard. I can arm the alarm via the keypad, but the app and desktop browser won't allow me to do anything at all. I restarted my router, restarted the base station, uninstalled and reinstalled the app but nothing has helped. Weirdly, the our Nest smart thermostat is offline in the app too. Has anyone got any suggestions? Thanks in advance Dan
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27-04-2023 08:18:45
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Caitlyn_Ring
Hi @Danielcallaghan808. You've performed the basic troubleshooting steps I would have recommended. I'd also suggest turning off any VPNs on your phone when accessing the Ring app, and ensuring your phone has a strong internet connection. If this keeps happening, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-04-2023 09:53:21
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