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Ring Alarm will NOT connect to Wifi
wifi
alarm
cs-support

Hi, My alarm base station is constantly using the mobile network instead of my Wifi, it will not connect to wifi no matter what I try. Router 1 (I have two networks available to me) is about 2.5 metres away so no problem with signal, many other items are connected without a problem yet the alarm base station will not connect. Router 2 further away but with a decent signal (both on different internet lines) also will not connect. I have a floodlight camera and 3 other cameras ALL connected without a problem, I have tried rebooting everything from router to resetting the alarm and still no connection. Need help please.

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14-09-2023 02:05:56

Responses (1)

  • J

    Hi @PaulJack. You have tried all the basic troubleshooting steps I would have recommended for this type of concern. The next best step is to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    15-09-2023 05:22:10

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