Responses (4)

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Navratn
I am having same issue.
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03-02-2020 15:34:30
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S

someone

Same here. I'm beginning to think that the Ring alarms aren't very good.

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06-02-2020 16:55:00

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SouthbayTechy

My issue appeared to be the same, stuck on an update but actually was an issue with the Android app. Cleared the storage cache for the Ring app and the updating status went away. In part figured this out when I looked on my iPad and the Alarm had finished the update but my Android phone still s

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17-02-2020 23:43:13

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Grumble

My solution was to hard wire the alarm to the router vs trying to do it wireless. After the update was done and all sensors online, I switched to wireless with no issues. I had to do a full factory reset of the base before plugging it in to the router.

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18-02-2020 01:49:24

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DWW-USA

Same issue with my hard wired unit. Unplugging the power and removing the battery , waiting 60 seconds, then adding the battery and plugging the power returned the unit to normal operating condition. It then began the update again which completed successfully after 2-3 mins. I suspect the unit may have gotten confused by hiccups at the home network or ISP level, a common problem with network equipment often resolve by a simple restart.

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01-03-2020 15:40:11

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Sukanta

I have same issue ..it says “ring base station is updating”. It doesn't”t give me option to disarm. I can see so many users posted same issue but ring doesn’t care to fix the issue

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08-03-2020 13:58:20

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Eagle328

Not many have any issue. This is a support forum. So, not many come here to say everything is great... Call customer service. They can help you just like all the others. I'm sure they all had the same answer too.

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08-03-2020 14:57:42

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Talbot

Mine has been updating for 12hrs and Is still going. The contact centre is CLOSED until tomorrow, absolute garbage. If there’s an update staff should be on standby for issues such as this.

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21-06-2020 19:27:15

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NC_Ellis
I know this is a little late to reply to this thread, but I just purchased my alarm (Received it yesterday 9/1/2020) and I ran into this same issue. What solved my issue was connecting the base station via an ethernet connection temporarily. After sitting there for an hour and a half watching my ring app state "Updating" I went to the internet to see if others were having this issue and I found this thread. I attempted the "solution" steps listed, but those did not work for me. So upon further inspection of my base station, I noticed the internet LED on the back of the base station was not solid green as it should be. So I figured there might be an issue setting up the base station on wifi at the start. I then decided to connect my base station via ethernet and not ten seconds later the internet LED turned green and two minutes later everything was updated. Ok great, right? Not so much, because there is one additional step you have to do after you disconnect your base station from ethernet and that is to actually assign the connection back to WiFi (It will not automatically swap back to it if it loses the ethernet connection). Once I swapped my base station back to WiFi in the Ring app, I was in the clear. I hope this helps.
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02-09-2020 15:10:50
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