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Ring Alarm Pro keeps dropping internet
Can anyone advise on a fix for Ring Alarm Pro that keeps dropping Internet? Plus, when it does drop, Cellular never kicks in!I have checked the modem and that is connected to Internet and the Cellular signal to the Ring Alarm Pro is perfect (full bars).
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01-02-2022 16:03:30
Responses (1)
- D
This is completely irrelevant to wifi connection. We have the same problem since switching to the Eero router required by Ring. You absolutely cannot tell people that dropped Zoom calls and stuttering YouTube videos are because we're not fully signed up for all of Ring's features.
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29-07-2022 21:00:00
JHi neighbors! If your Ring Alarm Pro is not entering cellular backup when losing internet connection and you have verified that you are on the Ring Protect Pro plan, you can try rebooting the Pro Base Station. To reboot, quickly tap the reset button on the back of it with a paper clip. Do **not** pr
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05-08-2022 20:29:04
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Tom_Ring
Hi @rabrah. Thanks for sharing this image. From what I can see, you are in Self Monitoring. You'll need to switch over to [Professional Monitoring](https://ring.com/professional-monitoring) to take advantage of all of the benefits of the Ring Alarm Pro. You can learn more about Professional Monitoring in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005322066-Understanding-Monitoring). I hope this helps!
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02-02-2022 15:46:59
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