Ring alarm keypad not powering up

I've been pretty happy using the ring alarm system (gen 1) since I bought it about one and a half year ago. However, recently I noticed my keypad went offline. I was a bit surprised because the keypad was rarely used. I'm a smart phone person so mostly I use the phone app instead of the keypad to control the alarm system. I took it off the wall and found that the mini usb adapter was not firmly inserted. It turned out that the other side in the keypad was [out of place](https://www.dropbox.com/s/tup6tydnrzha0f3/IMG_20201125_175233.jpg?dl=0). Moreover, the root of this displacement lied in the internal battery (so [photo](https://www.dropbox.com/s/ew77iznyj1edjgw/IMG_20201125_175123.jpg?dl=0 "crack") and [photo](https://www.dropbox.com/s/rrpxeugtvui90rj/IMG_20201125_175149.jpg?dl=0)). It seems that the battery is dead and it pops off and cracks the keypad ... It's a bit weird because I live in Texas, it's pretty dry in the room and the keypad is mounted [on the wall](https://www.dropbox.com/s/ew77iznyj1edjgw/IMG_20201125_175123.jpg?dl=0) since the day of purchase. I'm not sure what to do with this, and the wait on the phone is \> 40 minutes. Likely I'll buy a new second generation replacement as it's out of warranty. I'm posting this to share the story and hopefully the tech support can see this.