‎Ring alarm base station - ring LED's green & red instead of blue

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slmoore

Ring alarm base station - ring LED's green & red instead of blue

Hello. I have a ring alarm base station, and the ring of LED lights on it are green & red instead of being blue. It has been that way for about a week. I don't see any updates available in the mobile app. I have tried unplugging it and plugging it back in. Any suggestions?

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16-05-2020 08:36:38

Responses (1)

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Chelsea_Ring

Hey @slmoore. Could you please give our support team a call about this to see what could be causing this and how to ensure it's back to normal? Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know what they did for you, as what you have to do may help others!

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18-05-2020 09:30:32

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slmoore

I did call. They had me tap the reset button with a paperclip and that caused it to reset and fixed the lights. Thanks for the help!

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19-05-2020 03:12:15