Ring Alarm
Retrofit kit issues
I have the Ring alarm (Monitored) and I have this kit. I have a couple of questions. 1) I have contact sensors wired to the kit. It's almost 90% of the time, when I first open a window or a door, I don't hear any acknowledgement sound. And when I close it, it now registered it as open. If I open and close it a few times, it gets back to working correctly. It's almost like the sensor is a sleep and then wakes up but the system missed the break in the contact. What could cause that? I noticed all the sensor leads has a 2200ohm resistor at the end. 2) Can a powered motion sensor work? I mean, I tried hooking it up to a zone and it seems to register fine. I'm guessing it's getting power from the old alarm board. So it should be fine to use if I keep the old board with its battery backup and power? 3) If the alarm is disarmed, and I open the retrofit case, I would get a tamper notification. It did when I was NOT in monitored mode. Will the monitor center call me now that it's a monitored system? 4) I have the alarm kit wired to my router with a cat5 so it's not using wifi. The retrofit kit doesn't have that option. I noticed in the app, on the retrofit kit picture it will SOMETIMES show a weak wifi signal. So... a) I added the Ring repeater between where the retrofit kit is and the alarm base is. It's about 20ft away with a single wall between. And the repeater is right in the middle. I thought that would fix it as the red mark disappeared. But it came back. b) Is this the cause for my question #1? But weird it'll work if I open/close the sensor a few times. Thanks!
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23-02-2020 05:53:22
Responses (1)
- M
Thank you for sharing your experience with the Community @Starstreak! You'll find the answer to many Retrofit related questions at [Ring.com/retrofit](https://support.ring.com/hc/en-us/articles/360032456492). Here you will find helpful articles about installation, zones, and more. As this is a neighbor to neighbor Community, keep an eye on this thread to see if any neighbors with a similar setup might be able to share some recommendations. Our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) is also happy to help, anytime. Feel free to share with us any solutions you've found, as it may assist other neighbors in the Community! :)
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12-03-2020 05:05:28
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New issue. My retrofit isn't communicating with the base. I tried to remove it and adding it back. It says it's not getting a wifi connection. I followed the steps in removing and putting back the batteries. It still won't find the retrofit kit. Any ideas? I don't really want to call yet. I was doing the following when that connecting issue happened. I thought maybe the reason why the sensors aren't being read is because of having two sensor grounds being shared on the retrofit. So i removed one sensor (#8) and for the 8-C-7, I only have #7 connected to C. If I open the door, the sensor doesn't register. If I close and open the door, it'll read the door. It's like its in some low power mode for the first reading.
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12-03-2020 05:55:53
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