Professional Monitoring Calling with every Disarm

Three times so far today I have received a call from Ring Professional Monitoring to inform me that my alarm was going off. Each time I have had to give my password and confirm nothing was wrong. But also each time: My alarm was not going off.The second time this happened, the monitoring person put me in touch with community support, but the person I spoke to wasn't helpful. He spent the entire time trying to convince me I was wrong and that I'm misunderstanding the situation. But I'm not. If log into the event list within my own app, I can see the same sequence of events, for instance, the second false alarm call of the day:5:43 PM Started exit delay5:44 PM Changed to Home mode from keypad6:00 PM Entry delay caused by Front door6:00 PM Disarmed when Front Door Deadbolt unlockedThen around 6:02 PM I received a call from Ring Alarm Professional Monitoring telling me that my alarm was going off.The monitoring person put me in touch with a community support person who was not helpful. He spent the whole time over-explaining how he believes things work and was trying to make me believe that nothing was wrong.The most recent monitoring person at least understood the situation but told me there was nothing she could do. She actually recommended I disable professional monitoring and use personal monitoring -- What's the point in having an Alarm if I'm going to do this?The only thing I can think that might be weird about my system setup vs the typical setup is that I use z-wave deadbolt lock that disarms the alarm when the code is entered to open the front door. AND I SEE THIS EVENT IN MY EVENTS LIST! How can I get somebody from ring support to take this issue seriously? I'm going to try entering the disarm code on the keypad AFTER unlocking the front door and disabling the alarm to see if this is a workaround for now. It's really confusing as to why my view of the events and the monitoring center's view of events are not the same.Has anybody else had this issue?