Ring Alarm
Power outage triggers motion detected
I have one motion detector in a room in the basement that has access to the outside. We were away from home one day and got a notification that ring was working on battery because we lost power and the next thing, my alarm is going off because there was motion detected. I feared someone cut power to my house and broke in or a tree fell into the basement door, but luckily it was neither and we had just lost power. We lost power again a few months later, the alarm was not set at the time, but I did notice there was motion detected at the same time as the power outage. No one went in this area at the time and shouldn't have triggered motion. We haven't used the motion detector since then, but lost power again yesterday and once again motion detected. Why does this keep happening? I can't use my motion detector for fear of triggering a false alarm, especially when I'm away from home or sleeping. Anyone else have this problem?
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24-04-2020 02:34:51
Responses (2)
- T
I had this happen today. . Have had Honeywell Vista Panel for 26yrs without incident. Hooked up Ring Retrofit Kit and after millisecond power outage, Bosch motion sensor was triggered (open, normally closed). Did you ever find the culprit?
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08-07-2023 09:27:56
CHi @timbo203. With the Retrofit Kit, it's important to ensure your [wired alarm zones are compatible](https://support.ring.com/hc/en-us/articles/360036065091). You can find all of our Help Center articles regarding the Retrofit Kit [here](https://support.ring.com/hc/en-us/articles/360032456492-Welcome-to-the-Ring-Retrofit-Alarm-Kit). If this issue persists, I'd definitely recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). Make sure to request to speak with the Ring Alarm team specifically.
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10-07-2023 09:52:29
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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09-08-2023 09:53:24
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Chelsea_Ring
Hey @Heethr45. The motion detectors do trigger off of PIR, which would be a heat signature change in the room. You mentioned that you have the device in your basement, so is there anything in your basement that could be changing from it's normal heat signature to something else when your power goes off? That is likely what's triggering the Motion Detector. You can learn more about false alarm tips [here](https://support.ring.com/hc/en-us/articles/360050055992-Motion-Detector-False-Alarm-Tips). For more help with this issue, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-04-2020 06:27:38
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