‎One sensor in my order won't connect

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user29731

One sensor in my order won't connect

contact-sensor

alarm

cs-support

Hi, I got an alarm set and an extra 10 sensors from ring. One sensor just won't connect. I've reset it and tried everything in support articles. It is close to the base station so that is not the issue. How can I go about getting a replacement. Conor

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08-12-2022 06:36:49

Responses (3)

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Tom_Ring
Hi @user29731. You'll most likely need to "remove a Z-Wave device" with this Contact Sensor. Those steps are listed [here](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-Your-Contact-Sensor-2nd-Generation-). This should get your Contact Sensor to add to your Ring Alarm.
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09-12-2022 05:09:03
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user29731
Thanks. The sensor is a first generation and I've removed it twice now and tried to factory reset it, but still nothing!
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10-12-2022 09:55:18
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Caitlyn_Ring
Hi @user29731, chiming in for Tom here. In this case, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look and determine the best resolution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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12-12-2022 09:41:04
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