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No Lights or any indication of being powered on Ring Base Station
After a power outage I got the typical alert that my base station was on cellular backup and needed to be reconnected to WiFi. I went to the base station to begin the pairing procedure, but when I pressed the pairing button all of the lights went off and the Base Station appears to be dead. I’ve plugged and unplugged the base station. Removed and reinserted the battery. Plugged it into different outlets. No lights ever come on and I get no indications on the Base Station at all.
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04-06-2020 05:15:25
Responses (2)
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Did you ever get a response to this?
My power went out due to a storm outage and now my ring base won’t power… not even with the battery?
Just curious what the resolve was?
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19-08-2021 03:03:19
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C
Hi @Stacy0310, happy to chime in here. Have you tried a different power outlet since the power outage? If the Base Station is still unresponsive after trying a different power outlet, I'd recommend touching base with our support team so they can guide you through the applicable troubleshooting steps to make sure your system gets back up and running. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Feel free to let us know how this call goes. :)
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19-08-2021 08:56:01
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Chelsea_Ring
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08-06-2020 04:51:04
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