Responses (4)

• M

  Murray

  It looks like a faulty keypad. I would return for a replacement, or contact Ring Support.

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  19-06-2021 11:29:27

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• T

  Tom_Ring

  Hi @lyoung79. I would try performing a reset on your Keypad. You can do this by using a pushpin and holding the reset button down for 10 seconds. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) has some great information on troubleshooting your Keypad. I hope this helps.

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  21-06-2021 07:17:33

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• L

  lyoung79

  Yeah had to get keypad replaced. New one working as it should

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  24-06-2021 10:27:23

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  T

  Tom_Ring

  Hey @lyoung79. Glad to hear that our support team was able to help!

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  25-06-2021 10:15:57

• K

  kyokazuni

  Same issue here, although I have had my Ring Alarm and accessories for a while now. The second keypad I have won’t charge at all now and is completely dead. Is there an specific warranty period for the keypads?

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  05-02-2022 12:03:05

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  C

  Caitlyn_Ring

  Hi @kyokazuni. You can find more warranty information [here](https://ring.com/warranty). If you're not sure what the warranty on your device itself is, you can always give our support team a call and they can check for you as well as help troubleshoot and concerns. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  07-02-2022 09:46:28