Hey @trpaino, have you tried reaching out to our support team about this? This is a great place to start, as they can take a deeper look into the device for you to see why it may be doing this. Please give them a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and let us know how it goes!
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06-02-2020 04:37:38
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Chelsea_Ring
Hey @trpaino, have you tried reaching out to our support team about this? This is a great place to start, as they can take a deeper look into the device for you to see why it may be doing this. Please give them a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and let us know how it goes!
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06-02-2020 04:37:38
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