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Moving - Leaving base and security - Questions
installation
alarm
troubleshooting
Moving and leaving Ring Base (will buy a new one in new location) , a camera and motion/door sensors. Taking some with me as well. Several z-wave smoke detectors linked to Ring remain as well. How to make sure new owner can make remaining system work for him. Any help greatly appreciated. Thanks
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15-06-2022 06:19:42
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Caitlyn_Ring
Hi @FLMiller. As @SolarEclipse said, you will need to remove all of your Ring devices that you are leaving from the Ring app. When it comes to the Ring Alarm system and all of the Alarm Devices, ensure that you remove all Sensors *before* removing the Base Station. You will need to fully remove all of the Ring Alarm Sensors, even the ones that you wish to take with you as well as the ones that you will be leaving behind. To remove each Sensor, follow the steps below in the Ring app: - Tap the Menu in the top left corner - Tap Devices - Tap on Alarm Base Station - Choose the Sensor you wish to remove - Tap Device Settings - Tap Remove and follow the prompts After you've removed all of your Ring Alarm Sensors, including the Z-Wave Smoke Detectors, you can then remove the Base Station. To do this, navigate to the Base Station from the Devices list > tap on Device Settings > Advanced Options >Unregister System. To remove any Ring Doorbells or Security Cameras you are leaving at the home, you can remove them by accessing the Device Settings tile > General Settings > Remove This Device. Make sure to download any videos you wish to save before removing these devices. I hope this information is helpful! :)
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16-06-2022 12:01:08
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