Responses (3)

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  001MVOIC

  Hi.. one motion detectors are showing offline and not responding to reconnect process. The battery seems to be full. What can I do

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  23-05-2020 08:31:45

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  Chelsea_Ring

  Hey neighbors! If you have your motion sensors showing as offline, please remove the device from your account, then [reset the alarm device](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices), and then re-set up the device. In the event you may be unable to get the device to reconnect still, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  25-05-2020 06:06:40

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  redondo2017

  I run into same offline issue for one of my motion detector. And I took it off and then removed the battery and waited for several seconds and put them back. It's back to normal.

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  13-04-2021 04:34:25

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  Chelsea_Ring

  Hi there, neighbors! When an Alarm device is offline, the best thing to check is connection to the Base Station. As a test, bring your Motion Detector close to your Base Station. Then, remove the Motion Detector battery for a couple of moments, then put it back in to power up. Your Motion Detection should reconnect. Here is our [Help Center article ](https://support.ring.com/hc/en-us/articles/360042653931-Troubleshooting-your-Ring-Alarm-Motion-Detector-2nd-generation-)with great steps on troubleshooting and resetting your Motion Detector if needed. If this concern persists, despite trying the steps mentioned in this thread, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  23-09-2021 11:04:57

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