Ring Alarm
Kwikset 888 locks are paired but do not work
I just set up my gen 2 alarm system (base, contact sensors, motion detectors, cameras, and smoke/co detectors). I added each of my previously purchased Kwikset 888 door locks. I factory reset each lock prior to adding because I had them linked to a different alarm system. I added all four locks successfully to Ring. When it came time to give access to each user I was unable to give access to anyone, including myself. I could not reset the access codes on anyone. The status under each lock shows "unknown." I cannot lock any of the door locks through the app either. I tried adding a code through the lock first and seeing if that helped but I had the same issue when not adding a code first through the lock. All the batteries are new in the locks as I just put them in. Anyone have any ideas on how to fix this?
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01-05-2020 07:32:45
Responses (2)
- M
None of those suggestions worked. I'm still getting the error messages for the locks as pictured.
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04-05-2020 06:41:50
AHaving the same/similar issues here. Just set up gen 2 security system and connected the kwikset 888 locks, which worked, but cannot send user codes/ see status/ control the locks. Mine show as unknown rather than error. Would really like a solution to this. I’ve tried reinstalling the app, factory resetting the locks, restarting the base station, removing and reading the locks multiple times with no luck.
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13-05-2020 08:58:38
MI'm still having no luck. I'm going to have to get with their tech support and press the issue.
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13-05-2020 10:16:29
ANot sure if this will be any help to you. I’ve contacted ring support who say the lock has ‘anti-theft’ enabled, which is why ring canon talk to the lock. Turns out it’s something enabled by the previous security system, in my case vivint. I was able to fix the issue by removing the lock from ring system. Re-adding to the old security system and then ensuring anti theft was disabled. Removed again from the old system and then re-added to ring and it works! If you were using vivint before, I followed steps here: [https://support.vivint.com/s/article/Smart-Properties-Smart-Lock](https://support.vivint.com/s/article/Smart-Properties-Smart-Lock) When it prompts for a pin code I used 2203 though some seem to suggest you may need to call vivint to unlock this feature. Hope this helps you and anyone else in this position :)
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03-06-2020 07:48:57
- V
Please check this article for solution and you can see my response on 09/10/2021 - https://community.hubitat.com/t/read-if-you-are-moving-kwikset-910-or-similar-z-wave-locks-out-of-a-vivint-system-into-any-other-controller/70326/2
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11-09-2021 12:01:02
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Marley_Ring
Hi @Motortendy33! The Kwikset 888 is a compatible lock that Works With Ring, and it should certainly be operating how you are intending to use it. I recommend removing and reinstalling the Ring app, and then trying to add the locks again, one at a time. In regards to adding users or PIN codes, once you offer a Shared User access to your system, you will be asked to create a PIN code for them. That PIN code will work for both arming and disarming the system as well as accessing the integrated lock. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360016588232-Sharing-PIN-Codes-with-Works-With-Ring-Locks-and-the-Ring-Alarm) for more information on Works With Ring locks. Feel free to let us know how the above goes! :)
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04-05-2020 05:41:01
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