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Keypad on wrong network but stuck with white 3s LED blink
Hi all,We just recently moved into our new house that had an existing Ring system. I have managed to get the base system and all peripherals attached after some research. My only outstanding issue is that the keypad reports to be on the "wrong network" requiring a factory reset. All instructions for resetting it are not working. The pad flashes a 3 second white LED over and over. Holdnig the "5" key and pressing the reset button on the back makes a faint pop on the speaker in .5 sec intervals and does not reset the unit. I have no idea what is going on with this thing. Is there anyway to plug it into a PC and straighten it out? I'm almost ready to use it as a door stop. Thanks in advance!Cliff
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26-12-2019 17:45:44
Responses (2)
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I believe what happened is perhaps the firmware update didn't complete correctly and it bricked the keypad. Unfortunately, it started the FW update while I was trying to get the system online and it doesn't appear to have a protocol for interrupted or incomplete update. Any advice or experience would be most appreciated!
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24-01-2020 19:58:54
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Ki'm having the same problem, i have a 1st gen keypad that doesn't stop blink, we bought it for our new house, and we opened the box and configure some of the devices, my husband linked it to his account, but we still had some improvements to do, so we just storage everything in the box again (this w
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31-08-2020 12:45:45
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24-01-2020 19:45:39
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