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C
Keypad (2nd Gen) not light up when motion is sensed
device-settings
troubleshooting
I installed 2 keypads. Both have exactly same set up. Power saving off. One keypad lights up (numeric keys and mode) when I walk up. The other only lights up the mode button. I could not figure out why the difference. Is lighting a factor?
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09-02-2022 04:59:03
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Caitlyn_Ring
Hi @c04419d9b86960f58560a3f9438529. For the Keypad that doesn't light up for motion detected, is it in a more well-lit area? Or are both Keypads in a darker area with not much light around them? Try putting both Keypads in a dark room, with the power saving mode off, and see if they both light up when motion is detected.
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09-02-2022 08:30:13
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