Is the email address alarm-resolutions@rs.ring.com monitored by a live person?

Hello,We had two false alarms a few weeks ago. After the second one, we received an email from alarm-resolutions@rs.ring.com. Near the end of the email, it stated:> If you have any questions or concerns please contact us at alarm-resolutions@rs.ring.com.We emailed that address with questions and some feedback, and we received a copy of the first email. However, we have not received any responses to the questions and feedback.Is that email address active for correspondence with questions? Or is there another way I should try to discuss this with someone? ...thanks!