Is in-app feature not available for existing customers?

I've been using Ring Alarm since 2019. Recently seeing the notification that i'll need Protect Plan subscription to arm/disarm from Ring App. However, Ring article clearly says that the feature will continue to work for any customer who bought before March-29. What exactly is the problem? Does anyone see the same problem? I called Ring customer service, i got the same suggestion to get Protect Plan. App Screenshot:  Article: https://support.ring.com/hc/en-us/articles/12866034603028-An-Update-to-Ring-In-App-Features ## Frequently Asked Questions **I bought a Ring Alarm before March 29, 2023. Do I lose access to in-app features if I activate it after March 29, 2023?** If you owned a Ring Alarm before March 29, 2023 but don’t activate it until after that date, you will still have access to in-app features (with or without a subscription) for the expected life of the device. **What if I buy an Alarm after March 29, 2023?** You will need to subscribe to Ring Protect to get access to Ring Alarm in-app features, but you may also Arm and Disarm your Alarm directly from the Ring Keypad without a subscription. Alarm alerts will sound locally from the physical Ring Alarm Base Station. Currently, any Ring Protect plan will activate in-app features for your Alarm. **What if I’m on a Ring Protect trial on March 29, 2023?** You’ll have the opportunity to test out Ring Protect features for the full duration of your trial. If you owned a Ring Alarm before March 29, 2023, you will continue to have the same in-app features (with or without a subscription) for the expected life of the device.