Responses (3)

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  Caitlyn_Ring

  Hi @yudanlu. If you disarm your Ring Alarm system before the monitoring center receives the signal, you will not receive a call from the monitoring center. In this scenario, you can enable the [Confirmation Call](https://support.ring.com/hc/en-us/articles/360033047192) setting. With this setting on, you'll receive an automated call if you disarm your Ring Alarm after the alarm sounds, but before the monitoring center calls. This will give you extra peace of mind in situations with a false alarm, so you can rest assured that your system is working properly.

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  02-10-2023 07:03:48

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  yudanlu

  Thanks! And may I know how long it will wait before the monitoring center receives the signal?

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  03-10-2023 02:41:46

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  Caitlyn_Ring

  @yudanlu There isn't a set amount of time. In this situation, you mentioned disarming your system after only a few seconds, so the monitoring center wouldn't have contacted you yet. I checked with my team to clarify this further. Our monitoring center receives a signal when the alarm is triggered or the Entry Delay is triggered. They then receive a follow-up signal once the system is disarmed. if that disarm isn't received, that's when they will call the emergency contacts listed. In this case, you disarmed your system very quickly so no calls were made to your emergency contacts. This is where the Confirmation Call setting comes into play, and can provide you with reassurance. I hope this explanation helps answer your questions.

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  03-10-2023 05:52:16

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  yudanlu

  Thanks! This is helpful.

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  04-10-2023 03:09:06

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  03-11-2023 03:09:46

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