Responses (1)

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  Chelsea_Ring

  Hey @pauldavidson. I want to ensure the Community gives you a proper recommendation, so can you let us know if you have the Gen 1 or the [Gen 2](https://support.ring.com/hc/en-us/articles/360040149572-FAQs-about-Ring-Alarm-2nd-generation-) Contact Sensor pieces? Let me know and I will be happy to map out a recommendation or two for you! Also, could you show us a picture of what the door looks like when slightly open?

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  26-05-2020 09:10:19

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  pauldavidson

  I imagine it is gen 2, as I just purchased the 5 piece alarm kit this week.

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  26-05-2020 09:23:32

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  Chelsea_Ring

  @pauldavidson Thank you for confirming that for me! Please see the attached photos for my recommendations on how to mount it. The light blue box is for the main sensor piece and the orange box is for the magnet. You may need to take the magnet out of the magnet sensor in cause you need the smaller size to help side flush with the sensor as shown in my pictures, as well as this picture below:  I recommend also following this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360018549231-How-to-Install-your-Ring-Alarm-Contact-Sensors-on-Different-Types-of-Doors-Windows-and-Trim), and ensure you have the notches on both pieces lined up when you do mount the pieces. Once you have them mounted up, I recommend opening and closing the door a few times, while looking at the app, to ensure the app is reporting it that way. In addition, you should hear chirps from the Base Station whenever the door is opened. Let me know how it goes and feel free to share any final install pictures! :)

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  26-05-2020 09:55:07