Responses (10)

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  Caitlyn_Ring

  Accepted Solution

  Check that you have the correct Location in the Ring app selected. If you are on the All Cameras Location, you will not see the Modes options available. You can learn more about managing your devices with Locations here. After some recent changes, if you only have a Ring Doorbell or Camera, you will need a Ring Protect plan to have access to the Modes feature. You can read more about those changes to the Ring Alarm subscription here. For further assistance, feel free to reach out to our support team.

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  21-04-2023 07:36:59

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  user_21d6bc

  I have the protection plan and still doesn’t show modes

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  05-08-2024 12:37:01

• NM

  NocNocWhosTheRe-ME

  So where are you 😁 Then? Home or Away!!

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  21-04-2023 01:39:27

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  user79499

  I had the same issue…Try Settings - Modes and Automations - Modes…Then you can “customize”. Good luck!

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  22-03-2024 10:30:06

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  user_66a672

  There is no setting called modes and automations

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  01-08-2024 03:38:42

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  Caitlyn_Ring

  Hi @user79499. If you only have a Ring Doorbell or Security Camera, you will need an active Ring Protect plan to have access to Modes settings. You also need to be the owner of the Ring device, not a Shared User, in order to change the Modes settings.

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  02-08-2024 05:55:38

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  21-04-2024 10:30:13

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  user_8efe74

  They removed that feature from the basic plan.  In order to now have the away/home feature you have to upgrade to a higher plan and the next plan $100 yearly.  I had to research it because it wasn't available on my phone any more either.

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  09-10-2024 02:57:03

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  user_361f6c

  I upgraded, paid, and the feature is still missing!

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  10-10-2024 10:44:22

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  user_6cbea7

  I too upgraded from Basic to Plus however when I open the App on my iPhone the Disarm, Home and Away still do not show.  Note: I verified the change was recorded in my account. I also logged on ring.com to make sure modes function was on.  Where do I go from here?

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  21-10-2024 09:04:07