‎Hi, I’ve changed battery’s in my ring alarm sensor but they are going flat within a few hours. I have tried two battery’s

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da5a11c7a2e0f6a1aecd8d03617a8c

Hi, I’ve changed battery’s in my ring alarm sensor but they are going flat within a few hours. I have tried two battery’s

door-sensor

Hi, I’ve just fitted new battery’s to my door sensor and motion sensor, both battery’s have gone flat straight away - this is two separate packs of battery’s so I know it’s not the battery’s. Does anyone have any ideas what this could be? The sensors and within a couple of meters of the base station

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20-01-2022 08:44:52

Responses (1)

M
Marley_Ring
Batteries should not lose charge this quickly. Even if there was distance between the Sensor and the Base Station, and the Sensor had a lot of events, it should still take days before the battery drains. Check out the steps in the article below for troubleshooting your Contact Sensor, including resetting it. https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-your-Contact-Sensor-2nd-generation- If this concern persists after trying those steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-01-2022 03:28:59
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