Ring Alarm
Geofence not sending notifications
Hi, I hope someone can help. Geofence is set up correctly and all notification settings are correctly turned on but we are still not receiving any notification when leaving the house? This is on a Samsung phone & is only activated on the phone. Tried calling ring but they didn’t know. Any solutions please ?
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18-04-2021 12:50:55
Responses (22)
- A
Hi this isn’t the issue all settings have been checked for location preferences etc App has been uninstalled & reinstalled & is still not working Thank you Amy
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04-05-2021 05:31:46
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- A
I have tried all settings today including mobile data settings and location settings as well as VPNs etc there are none and I cannot seem to see a reason as to why this isn't working Please advise Amy
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05-05-2021 12:51:01
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THi @Amyj25. Happy to chime in here for Marley. This is something that might require our support team to take a closer look at. They should be able to identify why Geofence is not working for you and implement a fix for your situation. Please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-05-2021 09:45:33
- C
Same issue here. It was working at one point but has now stopped.....any update or solution?
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24-05-2021 10:16:42
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- A
I called before uploading this comment with no luck as the person did not seem to understand why it was doing this? I still have no fix unfortunately.
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09-06-2021 01:47:46
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Marley_Ring
Hi there, @Amyj25! The [Geofence feature](https://community.ring.com/t/ring-app-update-geofence-with-auto-snooze-and-arm-disarm-reminders/38495) will send alerts to remind you to arm or disarm your modes. This will work for Alarm users and those who use Modes with Cameras. Please ensure all other notification preferences are being enabled in the Ring app and on your mobile device. Location settings are important for Geofence to work as intended on your mobile device. Check for and disabled any vpn, as well as remove any [android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). Feel free to let us know how this goes! :)
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19-04-2021 04:33:40
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