Responses (14)

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  Stevemb425

  I am having the same exact problem. It’s very frustrating and the anxiety it has caused my family and dogs is ridiculous. I own 8 smoke detectors whereas 5 are upstairs (one in each bedroom and one in upstairs hallway). This week, I had 4 false alarms whereas the majority occurred after midnight (no surprise there). All of these smoke detectors are less than a year old and the Ring app says that the battery are fine in each. I’ve disconnected all 5 but it still concerns me that I’m not protected. There has been no smoke, no steam from any showers, no lighting of candles. All false alarms. The only possible thing I can think of is that I used the Duracell batteries that came with the First Alert zwave detector and I read that if batteries are weak then it could trigger a false positive. I never wanted the batter ones…wanted the wired ones but I read from First Alert that their zwave wires unit won’t arrive until Summer 2022 due to COVID. Contacting support now and if I can’t get an answer then I’m going to purchase 8 wired Nest smoke detectors because I can’t go through these false positives on these smoke detectors anymore. Anxiety and frustration through the roof. ☹️

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  26-07-2021 02:44:27

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  Marley_Ring

  Sorry to hear about this, neighbors! Our support team is definitely the best to reach out to for a quick resolution. Here is also our [help center article](https://support.ring.com/hc/en-us/articles/360050513811-Fire-and-Carbon-Monoxide-Alarms-False-Alarm-Tips) with tips for avoiding false alarms with First Alert smoke/ co devices, including a link to their support manuals and more. Feel free to let us know of any solutions you find! :)

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  26-07-2021 03:51:49

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  068247803a56135f1b04

  I have the same issues at 2 different locations I own with the zwave First Alert Combo giving false alarms. I do yearly maintenance on them , vacuum + compress air + new batteries. They are mounted in the same location where I had ADT which I had no issues for 10 plus years. It's frustrating that there seems to be no cure for the problem. Thanks Stuart

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  14-12-2022 02:39:18

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  Mdagenais

  I just experienced this issue for the first time. I was reading about the possibility for the alarm to go off while holding it and it began to false alarm again. One of my wife and I’s thoughts was it could be the Canadian wildfires but we are now out of the severe index. Has anyone found a solution to this yet?

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  01-07-2023 10:44:07

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  Caitlyn_Ring

  Hey neighbors. If your First Alert Z-Wave Smoke & CO Alarm is triggering with false alarms, please ensure it is clean of any dirt or debris and not installed next to any potential sources of a false alarm. For further assistance, please reach out to First Alert's support team at 800-323-9005, as this is a First Alert device and not a Ring device. You can reach their support team Monday-Friday 7:00am - 7:00pm CST, and Saturday and Sunday 8:00am - 6:00pm CST.

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  16-12-2022 08:01:32

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  4farrs

  This problem has not been solved And contacting First Alert offers no solution. There is design issue, both First Alert and Ring are not addressing. Please see my situation below. I had 15 older First Alert Smoke alarms, non Ring. For 25 years I had zero false alarms. After replacing with the Gen 2 Ring detectors I have experienced over 10 alarms in less than 2 years. That is a design issue, not related to location or cleaning or anything else. These alarms are not suitable for safety critical fire monitoring. I have 15 Gen 2 First Alert alarms installed in my house. Over the past 2 years I have experienced over 10 false alarms in various locations. Each false alarm last from 1-10 seconds, no more. Each time I call Ring and First Alert customer support. Ring takes a total hands off approach, no support at all, because they are a 3rd party device Ring will not offer any support. First Alert gives me the same old story; check location (not near open flame, not near vent…) and must clean monthly (who in the world does this). I had First Alert, non monitored alarms, installed for over 25 years in the same locations prior to installing these faulty new alarms. I never cleaned the old First Alert alarms And I never had a false alarm, over 25 years without a false alarm. First Alert/Ring are not admitting that there is design issue with these devices. I am at the point now of pulling out the 15 alarms and replacing with non-monitored devices. These devices have a design problem and Ring and First Alert are not addressing the problem. FYI, my profession for 37 years was an instrument reliability engineer for industrial safety systems, including Fire & Gas. The nuisance failure rate for the First Alert Gen 2 Z-Wave alarms is totally unacceptable for safety service.

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  21-02-2023 03:36:54

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  Alex79

  Anybody have an update on this? This happened today to me. 5 times with around 20 minutes between each. Even on the last one the detector was over a desk in front of my wife. Fortunately I was able to pickup the call from Ring Monitoring and the fire department was not dispatched. I will call First Alert to ask for a replacement. But the ultimate problem is the lost of trust on these devices. Regards

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  03-05-2023 09:21:57

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