Responses (1)

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  Chelsea_Ring

  Hey @ryanb2020. If you have had troubles getting in contact with our support team, it may be due to the restricted support we have be having, which you can learn more about [here](https://support.ring.com/hc/en-us/articles/360041597471). Rest assured, I'm happy to help as best that I can! Could you please take a picture of how you have the magnet and Contact Sensor placed when the door is closed? I would love to see how you have the placement for these two pieces. In addition, let me know if the door is a metal door or if there is any metal nearby the two pieces. :)

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  30-04-2020 04:44:50

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  ryanb2020

  Thanks for your reply Please see image attached, it is a wooden door with no metal nearby. Ryan

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  30-04-2020 08:37:18

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  Chelsea_Ring

  @ryanb2020 Thank you so much for the picture! Do you see the notch that is on the top of the sensor on the top right, and then the notch that is on the magnet on the left side? These notches need to be lined up and facing each other in order to correctly show if it is opened or closed. No worries though, just flip the main sensor piece 180 degrees, and you should see it working as it should! Feel free to check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360018549231-How-to-Install-your-Ring-Alarm-Contact-Sensors-on-Different-Types-of-Doors-Windows-and-Trim) for more pictures to reference with this.

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  30-04-2020 09:21:23

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  ryanb2020

  thanks has resolved it, seems obvious now! thanks for your help

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  01-05-2020 08:27:09