Ring Alarm
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Caitlyn_Ring
Hi @ihokie. Have you contacted our support team regarding this? Your Base Station may need to be reset and taken through a new setup if it's not recognizing your internet connection, and our support team can help walk you through these steps to ensure they're properly followed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-08-2021 20:44:29
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