Ring Alarm
Contact sensor 2nd gen battery keeps draining
I have 5 contact sensors and all of them are fine but one. The battery drains really fast and for about two days prior to a dead battery it will go from low battery to full battery back and forth until it is completely drained. Ive replaced the batteries on that sensor 5 times in the last month and a half. The other sensors are still at full. Ive even swapped the sensors around thinking it was the location i had it at and still same thing. It’s frustrating and annoying
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14-07-2021 05:36:48
Responses (2)
- J
First, swap the sensor with a sensor that isn't exhibiting the behavior. Does the behavior persist? If the behavior persists with the new sensor in the old location then how far away is the sensor from a Z-Wave extender or the base station[?](https://www.mybalancenow.vip/)
•1
20-07-2021 03:36:07
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Marley_Ring
Hi there, @Arguijom86! You've covered all the best steps here, and thank you for sharing these details. I recommend factory resetting your Contact Sensor following the steps in this [help center article](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices). If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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15-07-2021 10:34:02
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