Ring Alarm
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Cellular back-up not working
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alarm
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I’ve had trouble with my WiFi and it looks set to continue for the next 24 hours, meaning my alarm has been offline and I’ve been unable to set it. I pay for the Protect Plus plan but I haven’t received cellular back-up which I usually do. Does anyone know why this would be the case?
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12-01-2022 04:51:22
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Diandi
I am having this exact issue, except it used to show the cellular bars and now it doesn’t. My Ring alarm’s base station does not kick into cellular backup anymore. It’s been like that for at least 3 months. Contacted Ring and they just said their engineering team is looking into it but has no ETA on a resolution. They also informed me a small number of users are experiencing this. Pretty disappointing they aren’t giving it much urgency. An alarm without cellular backup is a security risk. Has it been resolved for you?
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20-05-2022 18:57:19
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