Responses (3)

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  Marley_Ring

  Good question @Hook73! If you are receiving cellular backup alerts but not battery back up alerts, this is an indicator of network connectivity loss. I recommend connecting your Base Station to ethernet if possible, as this will rule out any wifi interferences. Feel free to let us know how this goes! :)

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  03-08-2020 04:50:40

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  R

  Roadbully

  I am getting this as well but I don't have the ability to connect via ethernet. Is there a fix for this issue? It seems to have happened only in the past week but was not a problem before.

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  03-02-2023 08:32:45

• C

  Caitlyn_Ring

  Hi @Roadbully. Ensure that your Base Station is not too far from your router, as distance can impact the connectivity and cause temporary disconnects. If your Base Station is frequently disconnecting from the wifi but you are not experiencing a wifi outage, please try the troubleshooting steps below: * Reboot your Base Station by **quickly** pressing and releasing the reset button at the back of the device with a paper clip or similar tool. **Do not hold this button down, or you will factory reset your entire system.** * Reboot your router by unplugging it from the power source for about a minute before plugging it back in. Monitor the Base Station's connectivity after trying the above steps. If this concern persists, you will need to follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  03-02-2023 09:44:23

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  05-03-2023 09:44:43

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