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Can't unlock/lock my Schlage Be469 Deadbolt from the Ring app

Hello All, I have my Schlage BE469 Deabolt connected to the ring app and I receive a notification with it is locked and unlocked, but for some reason the app is no longer allowing me to unlock the deadbolt from the app. I tried re-connecting my logging in on my ring account and that didn't work. The ring app displays the lock and lets me know when its locked or unlocked. I dont know what the problem is. Please help!

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18-04-2020 07:41:18

Responses (2)

  • D

    I'm having a similar issue, but it never fully worked with the base station. I had it working perfectly with Wink Hub 2, but Wink decided to start charging a monthly fee. After some difficulty, I was able to pair it with the Ring Alarm Base Station, but functionality has been intermittent. I did some reserach and there is some indication that Schlage Firmware older than 5.8 (mine is 5.6) has issues. However, Schlage told me that it should work fine and that I need to contact Ring. I have not contacted Ring yet, but I imagine they are going to point the finger at Schlage and I'll be stuck without a solution. Could you share the firmware version of your Schlage BE469? Thanks, Kevin

    0

    11-05-2020 01:24:03

      G

      Any update on this. I have 2 schlage locks. 1 is having this issue while the other one is a good.

      0

      13-09-2020 07:57:11

  • P

    Any fix for this?? Having the same issue. One of my 3 locks no longer locks with the app. It does unlock tho. One touch lock also stopped working but it does lock with code

    0

    27-12-2020 12:27:16

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